A number of popular applications of shops, hotels and airlines record user actions in their applications without notice or direct user consent. During the investigation TechCrunch revealed that these applications use technology firms Glassbox, which records the actions of users, and then allows developers to play them and analyze.
While using the application, screenshots are also taken, which are then sent to the developers. Moreover, in applications for travelers, the pages on which the user enters his passport number, credit card number and other financial and personal information fall under surveillance.
The investigation mentions Air Canada, Abercrombie & Fitch, Hollister, Expedia, Hotels.com and Singapore Airlines applications. Other iOS applications and their versions for Android can also be watched without notifying the user.