If you have the Moto G5 Plus, this news is most important to you. You must be acknowledged that your smartphone software has an issue. You cannot dial the emergency number 911.
The company said that the problem facing the user is temporary. The actual problem is when the users are using the Verizon’s Voice over LTE (VoLTE) service, in that scenario the Moto G5 Plus is facing the problems to connect the emergency services.
This is the major issue regarding the safety and can be solved at the first preference. As we know that the company have knowledge of this issue and the Lenovo-owned Motorola announces that a new update will be soon provided for fixing the problem.
Moreover, it is expected that the new updates will be released in next week, but during the given time period you can turn off Verizon’s Enhanced 4G LTE Mode from your Moto 5 Plus. The settings include the following steps:
- Tap Settings from the home screen or app drawer.
- Scroll down and tap the ‘More option’
- Tap Wireless & Network.
- Tap Cellular Networks.
- Ensure that Enhanced 4G LTE Mode is turned off.
The user must know the other fact, when you turn off the VoLTE feature, users cannot enjoy the voice and data at the same time. Meanwhile, you can make a call to 911 in case of any emergency.
The users who didn’t see the feature of Enhanced 4G LTE Mode in their Moto 5 Plus, advised connecting the Verizon to make sure that, the feature is properly activated in their smartphones.
As the Motorola Announced the new updates will be released in the next week, users must have kept an eye on their Moto 5 Plus so that updates will be run as soon as possible. You can share your experiences if you are facing the same problems with us by leaving the comments in the comments section given below!